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  2. Communications training - Wikipedia

    en.wikipedia.org/wiki/Communications_training

    Communications training can assist leaders to develop the ability to perceive how various individuals and subgroups relate to each other and make appropriate interventions Types of skill development. Listening skills; Influence Skills; Responding to conflict; Customer service; Assertiveness skills; Negotiation; Facilitation

  3. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Audience [ edit ] Any employee who interacts with a customer is a candidate for customer service training.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  5. Training and development - Wikipedia

    en.wikipedia.org/wiki/Training_and_development

    Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.

  6. Field training program - Wikipedia

    en.wikipedia.org/wiki/Field_training_program

    Field training program. A field training program ( FTP ), also known as a probationary program, is a type of probationary training and evaluation program that gives trainees and recruits actual first-hand experience in their occupation and field of work. It is similar to, and often works alongside, formal training in academies or training camps.

  7. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  8. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  9. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience is not limited to the purchase alone. It includes all activities that may influence a customer's experience with a brand (Andajani, 2015). Therefore, a shopping centre's reputation that a store is located in will affect a brand's customer experience.

  10. Calisthenics - Wikipedia

    en.wikipedia.org/wiki/Calisthenics

    The Oxford English Dictionary describes callisthenics as "gymnastic exercises to achieve fitness and grace of movement". [2] The word calisthenics comes from the ancient Greek words kállos (κάλλος), which means "beauty," and sthenos (σθένος), meaning "strength." [2] It is the art of using one's body weight as resistance to develop ...

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    en.wikipedia.org/wiki/customer+service+training

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