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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
A DMV clerk helps a customer with paperwork. Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.
Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service.
Key ideas. Decentralization and simplification. Drucker discounted the command and control model and asserted that companies work best when they are decentralized.
Professional services are occupations in the service sector requiring special training in liberal arts and pure sciences education or professional development education.
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