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logo used by ChartHouse Learning. The Fish! Philosophy (styled FISH! Philosophy ), modeled after the Pike Place Fish Market, is a business technique that is aimed at creating happy individuals in the workplace. John Christensen created this philosophy in 1998 to improve organizational culture. The central four ideas are: "play", "be there ...
He has also authored various videos and audio training programs on leadership, change, teamwork and customer service. His video series “Team Building: How to Motivate and Manage People” made it to the #2 spot for bestselling educational video series in the U.S.
Kostya Kimlat (born 1983) is a Ukrainian - American magician, motivational speaker, entrepreneur, and business consultant. With the use of magic tricks, Kimlat helps companies train employees. [1] As a speaker, he lectures on the importance of perception in daily life through magic and sleight of hand. [2] [3]
978-1594488849. OCLC. 311778265. Drive: The Surprising Truth About What Motivates Us is a non-fiction book written by Daniel Pink. The book was published in 2009 by Riverhead Hardcover. It argues that human motivation is largely intrinsic and that the aspects of this motivation can be divided into autonomy, mastery, and purpose. [1]
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
The customer is always right. " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field.
Motivational interviewing (MI) is a counseling approach developed in part by clinical psychologists William R. Miller and Stephen Rollnick. It is a directive, client-centered counseling style for eliciting behavior change by helping clients to explore and resolve ambivalence.
Motivational speaker. While at Farrell's he developed a speech for new employees called Give 'em the Pickle!, based on a letter he received from a disappointed customer. He expanded this speech into a career as a speaker at motivational and employee-training events. In 2002, he put his Pickle speech to video, followed by The Leadership Pickles!
Motivational speaker Thomas has given motivational talks to collegiate and professional athletes. [ citation needed ] Thomas has appeared on Fox News to discuss his work, [14] and portions of his sermons can be heard on the track "Intro" of deep house producers Disclosure's 2013 debut album, Settle and on the intro track "Wins and Losses" to ...
Customer success. Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service. It involves proactive engagement, personalized support, and ongoing assistance to help customers derive maximum value from their investments ...