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Amazon uses a chatbot for customer service that can perform tasks like checking the status of an order, cancelling orders, offering refunds and connecting the customer with a human representative. [247] Generative AI (GenAI), such as ChatGPT, is increasingly used in business to automate tasks and enhance decision-making. [248]
Duolingo Max is a subscription above Super Duolingo that adds additional functions using generative AI: Role Play, an AI conversation partner, and Explain My Answer, which breaks down the rules with a modified GPT-4 when the user makes a mistake; users can also have video chat with one of the characters.