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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
Online analytical processing. In computing, online analytical processing, or OLAP (/ ˈoʊlæp /), is an approach to quickly answer multi-dimensional analytical (MDA) queries. [1] The term OLAP was created as a slight modification of the traditional database term online transaction processing (OLTP). [2] OLAP is part of the broader category of ...
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A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
The relational model (RM) is an approach to managing data using a structure and language consistent with first-order predicate logic, first described in 1969 by English computer scientist Edgar F. Codd, [1][2] where all data is represented in terms of tuples, grouped into relations. A database organized in terms of the relational model is a ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Users of a modeled database can encounter two well-known issues where the returned results differ from what the query author assumed. These are known as the fan trap and the chasm trap, and they can lead to inaccurate query results if not properly handled during the design of the Entity-Relationship Model (ER Model). The first issue is the fan ...