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In this article, I’ve compiled 40+ customer service ideas to help optimize your training and provide inspiration for reps looking to up their customer service game. Read on to start moving the customer service needle!
Employ these 20 customer service training ideas to improve customer relations, increase employee loyalty and develop standard business practices.
Here are some fun and interactive free customer service training ideas that will keep your team engaged and excited to serve your customers: Role-playing: This is a great way to get employees to think on their feet and practice customer service scenarios.
Here are some practical customer service training ideas, exercises and activities that will help you address some of the key skills and attitudinal changes you may be seeking. Most of these suggested exercises are based on you bringing your team together.
Customer service training is about improving your employees’ core service skills. It refers to product knowledge, soft skills, and interpersonal competencies. Meeting customer expectations and increasing their satisfaction are the goals of such training.
Salesforce offers free online training modules on customer service themes, such as how to solve customer service issues, through Trailhead. Learn about the best customer service training ideas and then implement them with your team.
The ideas and techniques covered here offer a solid foundation to build a world-class customer service training program that delivers results. Uncover the highest potential of your customer service team with these ideas, exercises, and topics for your next training program.
Explore customer service training ideas and topics, from core skills to training types, in order to increase trust, loyalty, and retention.
Call reviews. Developing a random call review program can help you spot-check the quality of your agents and provide valuable feedback in real time. Competitive research. Get staff to sign up for your product and a few competitor products.
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed.