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An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.
A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions.
An artificial intelligence chatbot used by delivery firm DPD swore and heavily criticised the company when prompted to by a customer.
Xiao-i (or Xiao-I Corporation; Chinese: 小i机器人) is a Chinese cognitive artificial intelligence enterprise founded in 2001. [2] On June 29, 2023, Xiao-i launched its generative model Hua Zang Universal Large Language Model. [3] In the same year on October 26, Xiao-i launched the Hua Zang Ecosystem and showcased co-creation achievements ...
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A.
Chatbots are increasingly present in businesses and often are used to automate tasks that do not require skill-based talents. With customer service taking place via messaging apps as well as phone calls, there are growing numbers of use-cases where chatbot deployment gives organizations a clear return on investment.
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