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2. Nancy Friedman - Wikipedia

   en.wikipedia.org/wiki/Nancy_Friedman

   Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri. She also appears as spokesperson in the company's video training programs. Friedman controls the registered trademark and dotcom domain for "Telephone Doctor".

3. Web conferencing - Wikipedia

   en.wikipedia.org/wiki/Web_conferencing

   Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars (web seminars), webcasts, and web meetings.

4. Training and development - Wikipedia

   en.wikipedia.org/wiki/Training_and_development

   Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.

5. With Banks Courting Customers, You Can Try Before You Buy - AOL

   www.aol.com/2013/04/17/banks-customer-friendly...

   But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...

6. Insight Seminars - Wikipedia

   en.wikipedia.org/wiki/Insight_Seminars

   The Insight Seminar series includes five core seminars, taken in sequence, and a variety of graduate and public events. In each seminar, facilitators lead groups of 40-200+ participants through group exercises, partner discussions, lectures, and guided visualization processes.

7. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.