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Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.
A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone , technical support can now be conducted online or through chat.
Zoom Video Communications, Inc. (commonly shortened to Zoom, and stylized as zoom) is a communications technology company headquartered in San Jose, California, United States. It provides videotelephony and online chat services through a cloud-based peer-to-peer software platform used for video communications, messaging, voice calls, conference ...
In many cases, both humans and live chat tools work in tandem to improve the digital customer experience. The following are web-based live support applications, which enable website visitors to chat with the sales or support people of the website in real-time.