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Learn how to manage everything that concerns your AOL Account starting with your AOL username, password, account security question and more.
Modern secure systems often require a second factor, such as email or SMS confirmation for extra security. Social login allows a user to use an existing cell phone number, or user credentials from another email or social networking service to sign in or create an account on a new website. Logging Out
Go to the Sign-In Helper. Sign in and go to the AOL Account Security page. Turn off Security Key 2-Step Verification. When you get your Security Key back or get a new key, you can re-enable 2-Step Verification in your Account Security settings.
Check to see if your account been deactivated for inactivity. If you haven't signed in to your account in a while, it could be in the process of being deactivated for inactivity. If that happens, depending on the amount of time you've been inactive, you may lose some emails during the deletion process.
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Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.
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Sometimes the old "turn it off and on again" actually works. In this case, try completely signing out of your account then sign back in. Many times, this will help, especially in cases of bad passwords or some simple browser issues.