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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  3. Challenging behaviour - Wikipedia

    en.wikipedia.org/wiki/Challenging_behaviour

    Challenging behaviour, also known as behaviours which challenge, is defined as "culturally abnormal behaviour (s) of such intensity, frequency or duration that the physical safety of the person or others is placed in serious jeopardy, or behaviour which is likely to seriously limit or deny access to the use of ordinary community facilities".

  4. Educational theory of apprenticeship - Wikipedia

    en.wikipedia.org/wiki/Educational_theory_of...

    Educational theory of apprenticeship. The apprentice perspective is an educational theory of apprenticeship concerning the process of learning through active participation in the practices of the desired skills, such as during workplace training. By working with other practitioners, an apprentice can learn the duties and skills associated with ...

  5. Sensitivity training - Wikipedia

    en.wikipedia.org/wiki/Sensitivity_training

    Sensitivity training. MeSH. D012681. [ edit on Wikidata] Sensitivity training is a form of training with the goal of making people more aware of their own goals as well as their prejudices, and more sensitive to others and to the dynamics of group interaction.

  6. Indiana Pacers 2024 NBA offseason preview: There is plenty to ...

    www.aol.com/sports/indiana-pacers-2024-nba-off...

    Biggest offseason need. 3&D players, regardless of position. The more two-way players they can find, even if they’re a bit on the older side, the merrier.

  7. Aggression replacement training - Wikipedia

    en.wikipedia.org/.../Aggression_Replacement_Training

    Aggression replacement training (ART) is a cognitive behavioural intervention for reduction of aggressive and violent behaviour, originally focused on adolescents. It is a multimodal program that has three components: social skills, anger control training and moral reasoning.