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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.
The Insight Seminar series includes five core seminars, taken in sequence, and a variety of graduate and public events. In each seminar, facilitators lead groups of 40-200+ participants through group exercises, partner discussions, lectures, and guided visualization processes.
But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...
Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars (web seminars), webcasts, and web meetings.
Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service.
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