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A DMV clerk helps a customer with paperwork. Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.
Employees who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones.
Communications training or communication skills training refers to various types of training to develop necessary skills for communication. Effective communication is vital for the success in various situations.
Shutterstock In a world where every customer interaction is caught on camera, video, microphone or social media, it takes a special group of people to work in customer service.
Archived from the original on 30 October 2023. Retrieved 13 February 2024. ^ Howley, Daniel (8 November 2021). "Google hits $2 trillion market cap, joining ranks of Microsoft and Apple". Yahoo! Finance. Archived from the original on 8 November 2021. Retrieved 8 November 2021. ^ Vlastelica, Ryan (26 April 2024).
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.