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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Benefits. Listed below are several benefits that accrue to an organization when employees are trained in customer service skills: Employees who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty.

  3. Critical incident technique - Wikipedia

    en.wikipedia.org/wiki/Critical_incident_technique

    Advantages and disadvantages By identifying possible problems associated with major user–system or product complications, CIT recommendations try to ensure that the same type of situations do not result in a similar loss.

  4. Consumer education - Wikipedia

    en.wikipedia.org/wiki/Consumer_education

    Consumer education is the preparation of an individual to be capable of making informed decisions when it comes to purchasing products [1] in a consumer culture. It generally covers various consumer goods and services, prices, what the consumer can expect, standard trade practices, etc. While consumer education can help consumers to make more ...

  5. Extranet - Wikipedia

    en.wikipedia.org/wiki/Extranet

    Disadvantages. Extranets can be expensive to implement and maintain within an organization (e.g., hardware, software, employee training costs), if hosted internally rather than by an application service provider. Security of extranets can be a concern when hosting valuable or proprietary information.

  6. Learning management system - Wikipedia

    en.wikipedia.org/wiki/Learning_management_system

    Learning management systems were designed to identify training and learning gaps, using analytical data and reporting. LMSs are focused on online learning delivery but support a range of uses, acting as a platform for online content, including courses, both asynchronous based and synchronous based.

  7. Cost–utility analysis - Wikipedia

    en.wikipedia.org/wiki/Cost–utility_analysis

    Advantages and disadvantages. On the plus side, CUA allows comparison across different health programs and policies by using a common unit of measure (money/QALYs gained). CUA provides a more complete analysis of total benefits than simple cost–benefit analysis does. This is because CUA takes into account the quality of life that an ...

  8. en.wikipedia.org

    en.wikipedia.org/wiki/customer+service+training

    en.wikipedia.org

  9. Executive information system - Wikipedia

    en.wikipedia.org/wiki/Executive_information_system

    Advantages and disadvantages Advantages of ESS. Easy for upper-level executives to use, extensive computer experience is not required in operations; Provides strong drill-down capabilities to better analyze the given information. Information that is provided is better understood; EIS provides timely delivery of information.

  10. Management information system - Wikipedia

    en.wikipedia.org/wiki/Management_information_system

    Advantages and disadvantages. The following are some of the benefits that can be attained using MIS: Improve an organization's operational efficiency, add value to existing products, engender innovation and new product development, and help managers make better decisions.

  11. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry.