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2. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

3. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997, due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities.

4. Training and development - Wikipedia

   en.wikipedia.org/wiki/Training_and_development

   Training may be viewed as related to immediate changes in organizational effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals. While training and development technically have differing definitions, the two are oftentimes used interchangeably and/or together.

5. Business Gateway - Wikipedia

   en.wikipedia.org/wiki/Business_Gateway

   Business Gateway. Business Gateway is a Scottish Government resource that offers advice and guidance to startup companies and established companies across Scotland. [1] [2] Business Gateway is the Scottish equivalent of Business Link, aiming to provide free, impartial, and confidential advice to anyone who uses the service.

6. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

7. The Lighthouse of Houston - Wikipedia

   en.wikipedia.org/wiki/The_Lighthouse_of_Houston

   The Customer Service course is designed to prepare a student with the basic office experience or training needed to perform the job duties of a customer service representative. Training includes intermediate keyboarding, introduction and intermediate use of databases, customer service techniques, and communication methods.