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  2. Financial Ombudsman Service - Wikipedia

    en.wikipedia.org/wiki/Financial_Ombudsman_Service

    The Financial Ombudsman Service is an ombudsman in the United Kingdom.It was established in 2000, and given statutory powers in 2001 by the Financial Services and Markets Act 2000, to help settle disputes between consumers and UK-based businesses providing financial services, such as banks, building societies, insurance companies, investment firms, financial advisers and finance companies.

  3. Criticism of Google - Wikipedia

    en.wikipedia.org/wiki/Criticism_of_Google

    Criticism of Google includes concern for tax avoidance, misuse and manipulation of search results, its use of others' intellectual property, concerns that its compilation of data may violate people's privacy and collaboration with the US military on Google Earth to spy on users, [1] censorship of search results and content, its cooperation with the Israeli military on Project Nimbus targeting ...

  4. Criticism of Microsoft - Wikipedia

    en.wikipedia.org/wiki/Criticism_of_Microsoft

    When WGA detects that the copy of Windows is not genuine, it periodically turns the user's screen black. This behavior angered users and generated complaints in China with a lawyer stating that "Microsoft uses its monopoly to bundle its updates with the validation programs and forces its users to verify the genuineness of their software". [49]

  5. Consumer behaviour - Wikipedia

    en.wikipedia.org/wiki/Consumer_behaviour

    The services marketing literature [who?] identifies seven distinct types of citizenship behaviour: [162] voice (when customers direct their complaint to the service provider in order to rectify and maintain the relationship), display of affiliation, policing (the observation of other customers to ensure their appropriate behaviour), flexibility ...

  6. Service guarantee - Wikipedia

    en.wikipedia.org/wiki/Service_guarantee

    A service guarantee is a marketing tool service firms have increasingly been using to reduce consumer risk perceptions, signal quality, differentiate a service offering, and to institutionalize and professionalize their internal management of customer complaint and service recovery. [1]

  7. Complaint - Wikipedia

    en.wikipedia.org/wiki/Complaint

    In legal terminology, a complaint is any formal legal document that sets out the facts and legal reasons (see: cause of action) that the filing party or parties (the plaintiff(s)) believes are sufficient to support a claim against the party or parties against whom the claim is brought (the defendant(s)) that entitles the plaintiff(s) to a remedy (either money damages or injunctive relief).

  8. 13 Reasons Why - Wikipedia

    en.wikipedia.org/wiki/13_Reasons_Why

    Set in the fictional county of Evergreen, California, the first season follows Liberty High student Clay Jensen, who receives a set of cassette tapes at his front porch.. These tapes were recorded by Hannah Baker, a former Liberty High student who killed herself two weeks prior and recorded thirteen reasons why she did so on the tap

  9. Better Business Bureau - Wikipedia

    en.wikipedia.org/wiki/Better_Business_Bureau

    The Better Business Bureau (BBB) is an American private, 501(c)(6) nonprofit organization founded in 1912. BBB's self-described mission is to focus on advancing marketplace trust, [2] consisting of 92 independently incorporated local BBB organizations in the United States and Canada, coordinated under the International Association of Better Business Bureaus (IABBB) in Arlington, Virginia.