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Hateley is the former manager of training and development for the Los Angeles Times, where she was responsible for management development, sales training, customer service seminars, diversity training, specialized programs for women, and the development of high potential managers. [citation needed]
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction .
Hartsfield–Jackson Atlanta International Airport ( IATA: ATL, ICAO: KATL, FAA LID: ATL) is the primary international airport serving Atlanta and its surrounding metropolitan area, in the U.S. state of Georgia. The airport is located 10 mi (16 km) south of the Downtown Atlanta district. It is named after former Atlanta mayors William B. Hartsfield and Maynard Jackson. [4] [5] ATL covers 4,700 ...
Before you attend a seminar or one-on-one consultation, think about what you ultimately want from the service provider.
In 2000, Disney changed the focus of the institute from a family-oriented program, to a multi-day seminar for business professionals to learn the "secrets" behind Disney's customer service and business culture. [4]
Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.
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