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2. Nancy Friedman - Wikipedia

   en.wikipedia.org/wiki/Nancy_Friedman

   Nancy J. Friedman (born 1939/1940) is an American customer service and telephone skills consultant. She is also known as her business persona the "Telephone Doctor" [2] Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri .

3. Hal Becker - Wikipedia

   en.wikipedia.org/wiki/Hal_Becker

   Hal Becker (born 1954) is an American author and nationally known expert on the subjects of sales, customer service and negotiating. He conducts seminars or provides consultations to more than 140 organizations a year, [citation needed] including, IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision and Cintas.

4. Barbara "BJ" Gallagher Hateley - Wikipedia

   en.wikipedia.org/wiki/Barbara_"BJ"_Gallagher_Hateley

   Hateley is the former manager of training and development for the Los Angeles Times, where she was responsible for management development, sales training, customer service seminars, diversity training, specialized programs for women, and the development of high potential managers.

5. With Banks Courting Customers, You Can Try Before You Buy - AOL

   www.aol.com/2013/04/17/banks-customer-friendly...

   But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...

6. Training and development - Wikipedia

   en.wikipedia.org/wiki/Training_and_development

   Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.

7. Web conferencing - Wikipedia

   en.wikipedia.org/wiki/Web_conferencing

   Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars (web seminars), webcasts, and web meetings. Sometimes it may be used also in the more narrow sense of the peer-level web meeting context, in an attempt to disambiguate it from the other types known as collaborative ...