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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A.
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In April 2020, Facebook began rolling out a new feature called Messenger Rooms, a video chat feature that allows users to chat with up to 50 people at a time. In July 2020, Facebook added a new feature in Messenger that lets iOS users to use Face ID or Touch ID to lock their chats.
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In April 2020, Facebook released a Messenger desktop app for Windows and macOS . Messenger is used to send messages and exchange photos, videos, stickers, audio, and files, and also react to other users' messages and interact with bots. The service also supports voice and video calling.