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The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually.
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A common theme of these letters is Bezos's desire to instill customer-centricity (in his words, "customer obsession") at all levels of Amazon, notably by making all senior executives field customer support queries for a short time at Amazon call centers.
Services. As of 2021, AWS comprises over 200 [12] products and services including computing, storage, networking, database, analytics, application services, deployment, management, machine learning, [13] mobile, developer tools, RobOps and tools for the Internet of Things.
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A DMV clerk helps a customer with paperwork. Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.
Amazon launches Fulfillment by Amazon (FBA), giving small businesses the ability to use Amazon.com's own order fulfillment and customer service infrastructure – and customers of Amazon.com shipping offers when buying from 3rd-party sellers.
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