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Dell's reputation for poor customer service, which was exacerbated as it moved call centers offshore and as its growth outstripped its technical support infrastructure, came under increasing scrutiny on the Web.
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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat.
Dell SupportAssist, formerly known as Dell Support Center, is a software agent provided by Dell. It is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. [1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. It contains extensive help sections for online ...
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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Dell EMC. Dell EMC ( EMC Corporation until 2016) is an American multinational corporation headquartered in Hopkinton, Massachusetts, [2] and Round Rock, Texas, United States. Dell EMC sells data storage, information security, virtualization, analytics, cloud computing and other products and services that enable organizations to store, manage ...
Michael Dell. Michael Saul Dell (born February 23, 1965) is an American billionaire businessman and investor. He is the founder, chairman, and CEO of Dell Technologies, one of the world's largest technology infrastructure companies. [1]
Dell OptiPlex. OptiPlex (a portmanteau of "optimal" and "-plex") is a line of business-oriented desktop and all-in-one computers made for corporate enterprises, healthcare, the government, and education markets. Initially released in 1993 by Dell, these computers typically contain Intel CPUs, beginning with Celeron and Pentium and currently ...
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