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Hateley is the former manager of training and development for the Los Angeles Times, where she was responsible for management development, sales training, customer service seminars, diversity training, specialized programs for women, and the development of high potential managers.
Nancy J. Friedman (born 1939/1940) is an American customer service and telephone skills consultant. She is also known as her business persona the "Telephone Doctor" [2] Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri .
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Audience [ edit ] Any employee who interacts with a customer is a candidate for customer service training.
But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...
In 2000, Disney changed the focus of the institute from a family-oriented program, to a multi-day seminar for business professionals to learn the "secrets" behind Disney's customer service and business culture.
Insight has held seminars in 34 countries for adults, teens, and children, in addition to Business Insight corporate trainings. Seminars are primarily presented in English and Spanish, and have also been translated into Russian, Portuguese, Bulgarian, and Greek.
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