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Corporate social responsibility (CSR) or corporate social impact is a form of international private business self-regulation which aims to contribute to societal goals of a philanthropic, activist, or charitable nature by engaging in, with, or supporting professional service volunteering through pro bono programs, community development ...
Social responsibility is an individual responsibility that involves a balance between the economy and the ecosystem one lives within, [3] and possible trade-offs between economic development, and the welfare of society and the environment. [4] Social responsibility pertains not only to business organizations but also to everyone whose actions ...
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Corporate responsibility is a term which has come to characterize a family of professional disciplines intended to help a corporation stay competitive by maintaining accountability to its four main stakeholder groups: customers, employees, shareholders, and communities.
Corporate environmental responsibility (CER) refers to a company's duties to abstain from damaging natural environments. The term derives from corporate social responsibility (CSR).
Responsibilities. Chief sustainability officers are responsible for an organization's objectives and initiatives relating to sustainability. Sustainability is defined by the United Nations as “development that meets the needs of the present without compromising the ability of future generations to meet their own needs.”
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, but towards the end, the idea of a well
CRM systems for eCommerce, focused on marketing automation tasks, like cart rescue, re-engage users with email, personalization. Customer-centric relationship management (CCRM) is a nascent sub-discipline that focuses on customer preferences instead of customer leverage.
Corporate sustainability reporting practice is rooted in the multidimensional concept of CSR and in the stakeholders model of corporate governance in Europe, which places emphasis on the importance of understanding the company as an entity with relationships with its stakeholders and the environment.
Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service.