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The customer is always right. Marshall Field used slogans such as "Give the lady what she wants" in his Chicago department store. [citation needed] " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as ...
Harvard Pilgrim Health Care is a non-profit health services company based in Canton, Massachusetts serving the New England region of the United States . On August 14, 2019, the boards of Harvard Pilgrim Health Care and Tufts Health Plan announced plans for the two insurers to merge their organizations into a new company.
Immunization against diseases is a key preventive healthcare measure. Preventive healthcare, or prophylaxis, is the application of healthcare measures to prevent diseases. [1] Disease and disability are affected by environmental factors, genetic predisposition, disease agents, and lifestyle choices, and are dynamic processes that begin before ...
Web-to-print. Web-to-print, also known as Web2Print, remote publishing or print e-commerce is commercial printing using web sites. [1] Companies and software solutions that deal in web-to-print use standard e-commerce and online services like hosting, website design, and cross-media marketing. Partners and customers may submit print jobs, do ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Point of care (POC) documentation is the ability for clinicians to document clinical information while interacting with and delivering care to patients. The increased adoption of electronic health records (EHR) in healthcare institutions and practices creates the need for electronic POC documentation through the use of various medical devices. [11]
Voice of the customer. In marketing and quality management, the voice of the customer ( VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative ...
The Social Care Institute for Excellence ( SCIE; pronounced 'sky') is a UK charity and improvement agency. SCIE shares knowledge about what works in practice across social care, social work and beyond, covering adults’, families’ and children's care and support services. SCIE has a role identifying and disseminating the knowledge base for ...