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2. Barry Minkow - Wikipedia

   en.wikipedia.org/wiki/Barry_Minkow

   Barry Jay Minkow (born March 22, 1966) [1] is a former American businessman, pastor, and convicted felon.While still in high school, Minkow founded ZZZZ Best (/ ˈ z iː b ɛ s t / [2]), which appeared to be an immensely successful carpet-cleaning and restoration company.

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   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

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5. Complaint system - Wikipedia

   en.wikipedia.org/wiki/Complaint_system

   A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.

6. Service recovery paradox - Wikipedia

   en.wikipedia.org/wiki/Service_recovery_paradox

   Customer trust A customer's trust in a firm leads to that individual thinking that the firm will provide quality service, which results in the firm gaining a loyal customer. [15] Even in the case of service failures, which decrease customer trust, firms can provide recovery efforts to increase trust and re-gain loyalty. [13] Customer switching ...

7. Phishing - Wikipedia

   en.wikipedia.org/wiki/Phishing

   Phishing is a form of social engineering and a scam where attackers deceive people into revealing sensitive information [1] or installing malware such as viruses, worms, adware, or ransomware.