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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
For customer support tasks, the new AI tool will be able to scour a company's help manuals and materials to train chatbots with better answers to questions that customers might ask in a chat window.