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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
Something Awful (SA) is an American comedy website hosting content including blog entries, forums, feature articles, digitally edited pictures, and humorous media reviews. It was created by Richard "Lowtax" Kyanka in 1999 as a largely personal website, but as it grew, so did its contributors and content.