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Criticism of Yelp continues to focus on the legitimacy of reviews, public statements of Yelp manipulating and blocking reviews in order to increase ad spending, as well as concerns regarding the privacy of reviewers.
A review bomb is an Internet phenomenon in which a large number of people or a few people with multiple accounts post negative user reviews online in an attempt to harm the sales or popularity of a product, a service, or a business.
After the Federal Trade Commission revealed a number of complaints, shareholders are taking Yelp to court, claiming Yelp artificially inflated the price of stock for its executive's benefit. The Class Action lawsuit, [15] being led by investor Joseph Curry, focuses on Yelp's "first-hand" reviews.
Andrew Harrer/Bloomberg/Getty Images A growing number of merchants and customers are finding reasons to complain about Yelp (YELP), but its fan base is apparently growing even faster.
Hassell reached to Yelp but they refused to resolve the matter or remove any of the content posted by Bird. Hassell then filed a lawsuit against Bird on April 17, 2013, claiming that Bird's reviews were defamatory and injurious to Hassell's business reputation.
Many operators of review sites acknowledge that reviews may not be objective, and that ratings may not be statistically valid. In some cases, government authorities have taken legal actions against businesses that post false reviews. In 2009, the State of New York required Lifestyle Lift, a cosmetic surgery company, to pay $300,000 in fines.
Civil cases in Miami-Dade County and Orange County, Reddit thread posts and at least 86 Better Business Bureau complaints tell a similar story of moving days with Thompson-connected companies.
Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites , some of which use customer reviews as well as or instead of professional reviews.
Business owners have been suing reviewers that leave negative reviews and raising allegations that Yelp tampers with reviews to favor companies that advertise, leading to legal troubles for the company.
Yelp did not reference Jane in its announcement and said that changes had been in the works since quarter 4 2015 – three months before Jane published their letter. Employees at Yelp reportedly disputed this claim and believed Jane was the "whistleblower" who prompted the changes.