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BBB handles complaints from consumers about their marketplace experiences with businesses, and also publishes customer reviews both positive and negative. The organization provides dispute resolution through procedures established by the International Association of Better Business Bureaus, and implemented by local BBBs.
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service.
The CFPB writes and enforces rules for financial institutions, examines both bank and non-bank financial institutions, monitors and reports on markets, as well as collects and tracks consumer complaints. The CFPB opened its website in early February 2011 to accept suggestions from consumers via YouTube, Twitter, and its own website interface.
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
How can I report a scam or file a consumer complaint in Iowa. Consumer Protection Division: Visit iowaattorneygeneral.gov to file a consumer complaint. Complaints can be submitted...
Aug. 6—Editor's note: This is the first story in a two-part investigative series by the Journal on consumer reports about deceptive marketing practices by some solar companies operating in New ...