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2. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

3. Training and development - Wikipedia

   en.wikipedia.org/wiki/Training_and_development

   Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.

4. Insight Seminars - Wikipedia

   en.wikipedia.org/wiki/Insight_Seminars

   The Insight Seminar series includes five core seminars, taken in sequence, and a variety of graduate and public events. In each seminar, facilitators lead groups of 40-200+ participants through group exercises, partner discussions, lectures, and guided visualization processes.

5. With Banks Courting Customers, You Can Try Before You Buy - AOL

   www.aol.com/2013/04/17/banks-customer-friendly...

   But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...

6. Customer success - Wikipedia

   en.wikipedia.org/wiki/Customer_success

   Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service.

7. Communications training - Wikipedia

   en.wikipedia.org/wiki/Communications_training

   Individuals undergo communications training to develop and improve communication skills related to various roles in organizations. Good executive communication helps garner trust between bosses and employees and between team leaders and their direct reports.