enow.com Web Search

Search results

  1. Results from the WOW.Com Content Network
  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    A DMV clerk helps a customer with paperwork. Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  5. en.wikipedia.org

    en.wikipedia.org/wiki/customer+service+training

    en.wikipedia.org

  6. Customer success - Wikipedia

    en.wikipedia.org/wiki/Customer_success

    Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service.

  7. Professional services - Wikipedia

    en.wikipedia.org/wiki/Professional_services

    Professional services are occupations in the service sector requiring special training in liberal arts and pure sciences education or professional development education.

  8. The International Customer Service Institute - Wikipedia

    en.wikipedia.org/wiki/The_International_Customer...

    The International Customer Service Institute (TICSI) is an international partnership organisation to enable the recognition and sharing of global best practice in customer service. It was founded in 2005 operating out of London and Dubai and has developed The International Standard for Service Excellence (TISSE). [1]

  9. Professional communication - Wikipedia

    en.wikipedia.org/wiki/Professional_communication

    The study of professional communication includes: the study of rhetoric which serves as a theoretical basis. the study of technical writing which serves as a form of professional communication. the study of in-person and virtual training, which serves as a form of communication delivery.

  10. Professional certification - Wikipedia

    en.wikipedia.org/wiki/Professional_certification

    Professional certification, trade certification, or professional designation, often called simply certification or qualification, is a designation earned by a person to assure qualification to perform a job or task.

  11. User experience - Wikipedia

    en.wikipedia.org/wiki/User_experience

    User experience (UX) is how a user interacts with and experiences a product, system or service. It includes a person's perceptions of utility , ease of use , and efficiency . Improving user experience is important to most companies, designers, and creators when creating and refining products because negative user experience can diminish the use ...