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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
In 2000, Disney changed the focus of the institute from a family-oriented program, to a multi-day seminar for business professionals to learn the "secrets" behind Disney's customer service and business culture.
Refresher training. Refresher training is an aspect of retraining taken by a person already qualified or previously assessed as competent in a field with the intention of updating skills and/or knowledge to a changed standard, or providing the opportunity to ensure that no important skills or knowledge have been lost due to lack of use.
But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...
Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.
- USWNT coach Emma Hayes arrives in America with her work cut out ahead of Paris Olympicsaol.com
- Sony Music Group warns more than 700 companies against using its content to train AIaol.com
Seminar. A seminar is a form of academic instruction, either at an academic institution or offered by a commercial or professional organization. It has the function of bringing together small groups for recurring meetings, focusing each time on some particular subject, in which everyone present is requested to participate.
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