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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
Communications training or communication skills training refers to various types of training to develop necessary skills for communication. Effective communication is vital for the success in various situations.
Shutterstock In a world where every customer interaction is caught on camera, video, microphone or social media, it takes a special group of people to work in customer service.
Customer Service Rep. Average Wage: $10 to $20 per hour ... Vu said a retiree needs only to have “basic computer skills, attention to detail and reliable internet connection” to get the job done.
Spirit Airlines. Spirit Airlines faces the harshest criticism from customers and expert reviewers. Though their fees are cheap, they lack organizational skills, mishandle bags, and mid-last year ...