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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Audience [ edit ] Any employee who interacts with a customer is a candidate for customer service training.
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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Website. www.copc.com. COPC Inc., is a privately held management consulting company based in Winter Park, Florida, [1] that specializes in something it calls 'customer experience transformation'. [2] COPC Inc. provides performance-improvement consulting, training, certification, and benchmarking.
Spoil 'em Rotten!, Five-Star Customer Delight in Action by Jane & Ted Coine, ISBN 9780595424122; The Ultimate Question 2.0 (revised and expanded edition): How Net Promoter Companies Thrive in a Customer-Driven World, ISBN 978-1422173350
Billingsley's first on-screen role was in 1991 as a difficult customer making a return in a customer service training video produced by Nintendo of America. He made an appearance in "It Happened in Juneau", a third-season episode of the TV comedy-drama Northern Exposure, playing a patient treated by Marilyn.
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