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2. Nancy Friedman - Wikipedia

   en.wikipedia.org/wiki/Nancy_Friedman

   Nancy J. Friedman (born 1939/1940) is an American customer service and telephone skills consultant. She is also known as her business persona the "Telephone Doctor" [2] Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri .

3. Training and development - Wikipedia

   en.wikipedia.org/wiki/Training_and_development

   Training may be viewed as related to immediate changes in organizational effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals. While training and development technically have differing definitions, the two are oftentimes used interchangeably and/or together.

4. Insight Seminars - Wikipedia

   en.wikipedia.org/wiki/Insight_Seminars

   Insight Seminars. Insight Seminars is an international non-profit organization headquartered in Santa Monica, California. The first seminar was led in 1978 by founders John-Roger and Russell Bishop under the name Insight Training Seminars. Insight has held seminars in 34 countries for adults, teens, and children, in addition to Business Insight ...

5. With Banks Courting Customers, You Can Try Before You Buy - AOL

   www.aol.com/2013/04/17/banks-customer-friendly...

   But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...

6. Fish! Philosophy - Wikipedia

   en.wikipedia.org/wiki/Fish!_Philosophy

   Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs.

7. Web conferencing - Wikipedia

   en.wikipedia.org/wiki/Web_conferencing

   Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars (web seminars), webcasts, and web meetings. Sometimes it may be used also in the more narrow sense of the peer-level web meeting context, in an attempt to disambiguate it from the other types known as collaborative ...