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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call.
The song's title is the previous phone number for the American National Suicide Prevention Lifeline (NSPL), now known as the 988 Suicide & Crisis Lifeline. Although the lifeline later changed its phone number to the simpler "988" in July 2022, the original number remains active.