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Hateley is the former manager of training and development for the Los Angeles Times, where she was responsible for management development, sales training, customer service seminars, diversity training, specialized programs for women, and the development of high potential managers. [citation needed]
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction .
Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri. [3] [4] She also appears as spokesperson in the company's video training programs. [5]
Before you attend a seminar or one-on-one consultation, think about what you ultimately want from the service provider.
Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.
Insight has held seminars in 34 countries for adults, teens, and children, in addition to Business Insight corporate trainings. Seminars are primarily presented in English and Spanish, and have also been translated into Russian, Portuguese, Bulgarian, and Greek.