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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI.
Look at customer reviews: Research the company’s customer service reputation by reading customer reviews and checking ratings from consumer advocacy organizations.
It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1]
Rapid Ratings is headquartered in New York City at 86 Chambers Street near City Hall. It also has a North American office in Boston for customer service. International offices include Dublin, Ireland - the company's technology hub - and the New Zealand office, which focuses on R&D .
Considerations such as customer service ratings and the financial stability of a carrier may also influence your decision.