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Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri. [3] [4] She also appears as spokesperson in the company's video training programs. [5]
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction .
In 2000, Disney changed the focus of the institute from a family-oriented program, to a multi-day seminar for business professionals to learn the "secrets" behind Disney's customer service and business culture. [4]
Before you attend a seminar or one-on-one consultation, think about what you ultimately want from the service provider.
Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.
Web conferencing is used as an umbrella term for various types of online conferencing and collaborative services including webinars ( web seminars ), webcasts, and web meetings. Sometimes it may be used also in the more narrow sense of the peer-level web meeting context, in an attempt to disambiguate it from the other types known as collaborative sessions. [1] The terminology related to these ...