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Sprinklr is an American software company based in New York City that develops a SaaS customer experience management [broken anchor] (CXM) platform. [3] The company's software, also called Sprinklr, combines different applications for social media marketing, social advertising, content management, collaboration, employee advocacy, customer care, social media research, and social media monitoring.
The company was founded in 2015 as Mint SIM, a subsidiary of Ultra Mobile, by Ultra Mobile founder David Glickman, and Rizwan Kassim. [3]In November 2019, the corporate spin-off of the company from Ultra Mobile was completed [4] and Ryan Reynolds acquired 20–25% ownership in it. [5]
The Company leads the mobile market (with the 41.4% of market share; June 2024). MagtiCom provides various services to nearly 3 million customers by means of 50 customer care offices and 88 Outlets in Public Service halls. MagtiCom contributes 2.667.950.021 lari to the development of Georgian economy as of August 2024. [1]
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Efforts to boost user engagement at any expense can lead to social media addiction for both service providers and users. Facebook and several other social media platforms have faced criticism for manipulating user emotions to enhance engagement, even if it is knowingly false content.
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