Ads
related to: hotel customer care job description
Search results
Results from the WOW.Com Content Network
The hospitality industry is a broad category of fields within the service industry that includes lodging, food and beverage services, event planning, theme parks, travel agency, tourism, hotels, restaurants, nightclubs, and bars .
Depending on the size of the hotel, a typical hotel manager's day may include assisting with operational duties, managing employee performance, handling dissatisfied guests, managing work schedules, purchasing supplies, interviewing potential job candidates, conducting physical walks and inspections of the hotel facilities and public areas, and ...
The front office in the hotel industry, also called the reception area, which the receptionist is the one who get in touch with the customers, most importantly, confirm their reservation and answering their questions.
Most hotel establishments are run by a general manager who serves as the head executive (often referred to as the "hotel manager"), department heads who oversee various departments within a hotel (e.g., food service), middle managers, administrative staff, and line-level supervisors.
Hoteling (also hotelling or office hoteling) is a method of office management in which workers dynamically schedule their use of workspaces such as desks, cubicles, and offices. It is an alternative approach to the more traditional method of permanently assigned seating.
A bellhop (North America), or hotel porter (international), is a hotel employee who helps patrons with their luggage while checking in or out. Bellhops often wear a uniform (see bell-boy hat ), like certain other page boys or doormen.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
A night auditor is an employee who works at the reception of a hotel during the course of the night shift. Apart from performing the usual duties of a hotel receptionist, the night auditor's main task is to perform accounting checks.
Marriott International hotels worldwide. Marriott International's headquarters in Bethesda, Maryland. Marriott International is the largest hotel company in the world by the number of available rooms. It has 32 brands with 8,785 properties containing 1,597,380 rooms in 139 countries and territories. [1]
Hospitality is also the way people treat others, for example in the service of welcoming and receiving guests in hotels. Hospitality plays a role in augmenting or decreasing the volume of sales of an organization.