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In 2008, eBay reached a deal with Buy.com to list millions of items for sale by the retailer, angering sellers who faced additional competition. 2010 survey criticizing eBay customer service. In January 2010, Auctionbytes.com held an open survey in which sellers could rate eBay, as well as competing auction and marketplace sites.
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The eBay stalking scandal was a campaign conducted in 2019 by eBay and contractors. The scandal involved the aggressive stalking and harassment of two e-commerce bloggers, Ina and David Steiner, who wrote frequent commentary about eBay on their website EcommerceBytes. Seven eBay employees pleaded guilty to charges involving criminal conspiracies.
My current experience, eBay currently does have a customer service department, but you have to dig through pages to find the phone number. However, the CS reps are lowly paid, and don't understand English well. For disputes, you need to ask to be forwarded to an eBay Resolution Center specialist, or suffer the scripted responses.
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Footnotes / references [1] eBay office in Toronto, Canada. eBay Inc. ( / ˈiːbeɪ / EE-bay, often stylized as ebay) is an American multinational e-commerce company based in San Jose, California, that brokers customer to customer and retail sales through online marketplaces in 190 markets worldwide. Sales occur either via online auctions or ...