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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
To become certified, COPC Inc. offers suppliers consulting services, benchmarking services, training, and installation, a process designed to help companies continually measure customer contact center performance.
Billingsley's first on-screen role was in 1991 as a difficult customer making a return in a customer service training video produced by Nintendo of America. He made an appearance in "It Happened in Juneau", a third-season episode of the TV comedy-drama Northern Exposure, playing a patient treated by Marilyn.
en.wikipedia.org
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation.
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