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If a complaint is not resolved to the customer's satisfaction by Canada Post, the customer can appeal to the Ombudsman. Although the Ombudsman has no legislative power over the Corporation, the recommendations that the office makes to Canada Post can help improve company processes, amend policies and reinforce compliance with procedures.
As of March 2021, there are over 33 million wireless subscriptions in Canada. [1] Approximately 90% of Canadian mobile phone users subscribe to one of the four largest national telecommunication companies (Rogers Wireless, Bell Mobility, Freedom Mobile and Telus Mobility) or one of their subsidiary brands.
The culture of Canada embodies the artistic, culinary, literary, humour, musical, political and social elements that are representative of Canadians.
In Canada every federally regulated financial institution is required by law to have a complaint handling process (CHP), a document outlining the process that the financial institution makes available to consumers who wish to lodge a complaint. Every CHP must include certain steps, including referral to ombud services and government regulatory ...
More than a dozen former U.S. Coast Guard Academy students who say they were victims of sexual assault filed complaints on Thursday seeking $130 million in damages, accusing the school of allowing ...
The service recovery paradox contends that effective service recovery can go beyond merely maintaining customer satisfaction, but can also elevate it to a higher level, winning customers and engendering long term customer loyalty.
The idea for creating an international radio voice for Canada was first proposed as far back as the 1930s. Several studies commissioned by the CBC Board of Governors in the late 1930s had come to the conclusion that Canada needed a radio service to broadcast a Canadian point of view to the world.
Employment and Social Development Canada (ESDC; French: Emploi et Développement social Canada; EDSC) [NB 1] is a department of the Government of Canada responsible for social programs and the labour market at the federal level. [1]