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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
The following outline is provided as an overview of and topical guide to project management: Project management – discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.
A statement of work ( SOW) is a document routinely employed in the field of project management. It is the narrative description of a project's work requirement. [1] : 426 It defines project-specific activities, deliverables and timelines for a vendor providing services to the client.
An acceptable use policy (AUP), acceptable usage policy or fair use policy (FUP) is a set of rules applied by the owner, creator, possessor or administrator of a computer network, website, or service that restricts the
The development team assists the client in setting up the software environment, migrating data if necessary, and configuring the system. User training and documentation are also provided to ensure a smooth transition and enable users to maximize the software's potential.
Software documentation is written text or illustration that accompanies computer software or is embedded in the source code. The documentation either explains how the software operates or how to use it, and may mean different things to people in different roles. Documentation is an important part of software engineering.
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