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The firm provides corporate training programs and leadership projects for companies. Lipp conducted a series of seminars showcasing his experience with Disney from 1994 to 1995. In June 2005, he conducted a customer-service training program for the Casino Reinvestment Development Authority in Jersey Shore. [17]
Based in Clearlake Oaks, California, it was founded in 1973 by Thomas and Jane Willhite. They also founded the non-profit PSI World, based in Clearlake Oaks, which provides free training seminars, offers trainings to at-risk youth and organizes volunteer service projects such as building a new soccer field for an elementary school. [1] [2]
Nancy J. Friedman (born 1939/1940) [1] is an American customer service and telephone skills consultant. [2] She is also known as her business persona the "Telephone Doctor" [2] Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri. [3] [4] She also appears as spokesperson ...
Disney University. Disney University ( DU ), formerly known as University of Disneyland, [3] is the global training program for employees of the parks and experiences divisions at The Walt Disney Company also known as Cast Members. Many college students can participate through the Disney college program.
Before you attend a seminar or one-on-one consultation, think about what you ultimately want from the service provider.
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...