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  2. Healthcare CRM - Wikipedia

    en.wikipedia.org/wiki/Healthcare_CRM

    The goal of healthcare contact center automation in healthcare is to increase quality, decrease cost, and track key performance indicators (KPI). This is accomplished by step-by-step scripting and call handling guidance combined with EHR integration and Practice Management (PM) integration that presents the caller’s complete history and ...

  3. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    According to Robert Johnson (Institute of Customer Service), service excellence has four key elements: delivering the promise of quality healthcare, providing a personal touch, doing a more than adequate job and resolving problems well.

  4. Fish! Philosophy - Wikipedia

    en.wikipedia.org/wiki/Fish!_Philosophy

    logo used by ChartHouse Learning. The Fish! Philosophy (styled FISH! Philosophy ), modeled after the Pike Place Fish Market, is a business technique that is aimed at creating happy individuals in the workplace. John Christensen created this philosophy in 1998 to improve organizational culture. The central four ideas are: "play", "be there ...

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry.

  6. Artificial intelligence in healthcare - Wikipedia

    en.wikipedia.org/wiki/Artificial_intelligence_in...

    v. t. e. Artificial intelligence in healthcare is the application of artificial intelligence (AI) to copy human cognition in the analysis, presentation, and understanding of complex medical and health care data, or to exceed human capabilities by providing new ways to diagnose, treat, or prevent disease. [1] [2] Specifically, AI is the ability ...

  7. Healthcare in the United States - Wikipedia

    en.wikipedia.org/wiki/Healthcare_in_the_United...

    Aggregate US hospital costs were $387.3 billion in 2011—a 63% increase since 1997 (inflation adjusted). Costs per stay increased 47% since 1997, averaging $10,000 in 2011 (equivalent to $13,544 in 2023 [31] ). [128] As of 2008, public spending accounts for between 45% and 56% of US healthcare spending. [129]

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