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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction .
People in this job typically have less than 20 years' experience. Skills that are associated with high pay for this job are those in customer service metrics, Microsoft Office, customer relationship management, and oral and verbal communication.
Coding languages now dominate hard skills sections, while time management tops the list of soft skills, followed by customer service and critical thinking.
Communications training or communication skills training refers to various types of training to develop necessary skills for communication. Effective communication is vital for the success in various situations. Individuals undergo communications training to develop and improve communication skills related to various roles in organizations.
The audiobook reminds listeners that those working in customer service work well as marks — they’re literally paid to be nice to you — so as a practice target I close in on my barista.
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