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The Senior Executive Service ( SES) [1] is a position classification in the United States federal civil service equivalent to general officer or flag officer rank in the U.S. Armed Forces.
The General Schedule ( GS) is the predominant pay scale within the United States civil service. The GS includes the majority of white collar personnel (professional, technical, administrative, and clerical) positions. As of September 2004, 71 percent of federal civilian employees were paid under the GS.
Although earnings may vary, the median hourly average for CSRs in 2017 was $15.81, in the US. [2] People in this job typically have less than 20 years' experience. Skills that are associated with high pay for this job are those in customer service metrics, Microsoft Office, customer relationship management, and oral and verbal communication.
Pay grades are divided into three groups: [1] enlisted (E), warrant officer (W), and officer (O). Enlisted pay grades begin at E-1 and end at E-9; warrant officer pay grades originate at W-1 and terminate at W-5; and officer pay grades start at O-1 and finish at O-10.
Executive Schedule rates indirectly affect the rates of pay for other pay scales such as the General Schedule, Senior Executive Service, Senior Level, Senior Foreign Service, and other federal civilian pay systems, as well as the pay of uniformed military personnel, because various federal laws establishing those pay systems normally tie the ...
SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions that are believed to represent service quality. SERVQUAL is built on the expectancy–disconfirmation paradigm, which, in simple terms, means that service quality is understood as the extent to which ...
Business administration. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website ...
Pay scale. A pay scale (also known as a salary structure) is a system that determines how much an employee is to be paid as a wage or salary, based on one or more factors such as the employee's level, rank or status within the employer's organization, the length of time that the employee has been employed, and the difficulty of the specific ...
In most cases, evaluation is done annually and encompasses more than one method. Important employers to use pay grades include: U.S. uniformed services pay grades. U.S. Government pay grades. United States Foreign Service.
The locality pay program provides for localized pay differentials, also known as "comparability payments," for federal employees paid under the pay scale of the United States federal civil service who work in the United States and its territories and possessions.