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2. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Audience [ edit ] Any employee who interacts with a customer is a candidate for customer service training.

3. Communications training - Wikipedia

   en.wikipedia.org/wiki/Communications_training

   Communications training can assist leaders to develop the ability to perceive how various individuals and subgroups relate to each other and make appropriate interventions Types of skill development. Listening skills; Influence Skills; Responding to conflict; Customer service; Assertiveness skills; Negotiation; Facilitation

4. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Customer-centric relationship management (CCRM) is a nascent sub-discipline that focuses on customer preferences instead of customer leverage. CCRM aims to add value by engaging customers in individual, interactive relationships.

5. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

6. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat.

7. Customer Identification Program - Wikipedia

   en.wikipedia.org/.../Customer_Identification_Program

   A Customer Identification Program (CIP) is a United States requirement, where financial institutions need to verify the identity of individuals wishing to conduct financial transactions with them and is a provision of the USA Patriot Act.